FAQs

Frequently Asked Questions

Last Updated: September 16, 2026

General Questions

What is Hovenier?

Hovenier is an online store offering practical home, lifestyle, comfort, and household products.

Where does Hovenier operate?

Hovenier is based in Zetten, Nederland, and currently offers delivery across Europe.

How can I contact Hovenier?

You can contact us using the following details:

Email: lap.0932180355@gmail.com
Phone: +31 630 532 128

Our business address is:

Henri Dunantplantsoen
6671BS Zetten
Nederland

KvK-nummer: 67853323

Orders

How do I place an order?

Simply select the product you would like to purchase, add it to your shopping cart, and proceed to checkout.

You will be asked to provide your contact and delivery information before completing your purchase.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will normally receive an order confirmation by email containing your order details.

If you do not receive an email, please check your spam or junk folder. You can also contact us for assistance.

Can I cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible. We will make reasonable efforts to cancel the order before dispatch.

If your order has already been dispatched, our standard return procedure will apply.

Shipping

Do you offer free shipping?

Yes. We currently offer Free Standard Shipping on eligible orders.

How long does delivery take?

Orders are normally processed within 1–3 business days.

After dispatch, standard transit time is approximately 1–5 business days.

The estimated total delivery timeframe is therefore 2–8 business days.

Please note that delivery times are estimates and may vary depending on the delivery location, carrier operations, holidays, weather, or other unforeseen circumstances.

What is your order cutoff time?

Our daily order cutoff time is 2:00 PM Central European Time (CET).

Orders placed after the cutoff time may be processed on the next available processing day.

What days do you process orders?

Orders are processed and shipped Monday through Sunday.

Can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at lap.0932180355@gmail.com or +31 630 532 128 and we will help investigate the delivery status.

Returns & Refunds

Can I return my order?

Yes. Eligible products can generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Who pays for return shipping?

For change-of-mind returns, the customer is generally responsible for the return shipping cost.

If the product is confirmed to be defective, damaged, or incorrectly supplied, Hovenier will cover the reasonable return shipping cost where applicable.

How long does it take to receive a refund?

Once we receive and inspect your returned item, approved refunds are normally processed within 5 business days.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

What if my product arrives damaged or defective?

Please contact us as soon as possible with your order number and, where applicable, clear photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer rights.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payments are processed through secure third-party payment providers.

Is my payment information secure?

We use appropriate security measures to help protect information transmitted through our website.

Payment card information is processed by the relevant payment provider, and we do not intentionally store complete payment card details on our own systems.

Privacy & Security

How is my personal information used?

We may use customer information when necessary to process orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud, and operate our website.

For more information, please review our Privacy Policy.

Do you sell customer information?

No. Hovenier does not sell, rent, or trade customers' personal information to third parties.

Need More Help?

If you cannot find the answer to your question here, please contact our customer support team.

Hovenier